General
Are Root Rahasya products natural?
Our formulations are rooted in Ayurveda and crafted using carefully selected natural ingredients. Each product is developed with balance, safety, and effectiveness in mind.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.
Are your products suitable for all hair types?
Yes, Root Rahasya oils are suitable for most hair types, including dry, oily, and normal scalps. If you have a medical scalp condition, we recommend consulting a professional.
Can men and women both use these oils?
Absolutely. Our products are gender-neutral and suitable for all adults.
Are your products safe for chemically treated or colored hair?
Yes, when used as directed. However, we recommend a patch test before first use. Always perform a patch test at least 24 hours before first use to rule out any sensitivity.
How can I contact customer support?
You can reach us via email or WhatsApp using the contact details provided on our website.
Shipping
Where do you ship?
We currently ship across India.
How long does shipping take?
Orders are usually processed within 1–2 business days. Delivery typically takes 7–10 business days, depending on your location and courier partner.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.
Are shipping charges refundable?
Shipping charges are non-refundable, unless the return is due to an error from our side (such as a damaged, defective, or incorrect product).
Do you offer free shipping?
Yes! We provide free shipping may be provided, once a certain basket value has been exceeded
What if my order is delayed?
Occasional delays may occur due to weather conditions, courier issues, or high-demand periods. If your order seems unusually delayed, please reach out to our support team. For more information please refer to our shipping policy.
Returns, Refunds & Cancellations
What is your return policy?
Due to hygiene and personal care safety standards, opened, used, or tampered products are non-returnable.
Returns are accepted only if the product is:
- Damaged
- Defective
- Leaked
- Incorrect item received
For more details please refer to our return policy.
How do I report a damaged or incorrect product?
You must report the issue within 48 hours of delivery, along with:
- Order details
- Clear photos or videos of the product
- Photos of the outer packaging
Requests without proper evidence may not be eligible for approval.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, and shipped modifications or cancellation may not be possible.
How long does a refund take?
Once approved after verification, refunds are processed to the original payment method within 7–10 business days.
Do you offer replacements?
Yes. Approved cases may receive a replacement, subject to product availability and verification.
Are sale or promotional orders eligible for return?
Products purchased during sales or promotions are not eligible for return, unless received damaged or incorrect.
What situations are not eligible for returns?
Returns are not accepted for:
- Products damaged due to misuse or improper storage
- Opened or used items
- Change of mind
- Orders not reported within 48 hours